Personal data
This policy applies to era-clinica.ru and describes the operator, web-form data, processing purposes and procedures, retention periods, and user rights.
The operator processes data entered in appointment and callback forms: name, telephone number, selected service, preferred time, and request text. The submission date and time, source page, consent record, and technical data required to protect the form from misuse may also be recorded. The purposes are responding to the request, arranging a consultation or appointment, confirming the request, securing the site, and documenting consent.
Web-form data is processed on the basis of the separate consent given before submission and any legal requirements applicable to handling the request. Data is retained no longer than required by the stated purpose and mandatory legal periods. Once the purpose is achieved, consent is withdrawn without another lawful basis, or unlawful processing is identified, the data is destroyed or anonymised within the periods required by law.
A data subject may request processing information; demand correction of inaccurate data or restriction or destruction of unlawfully processed or excessive data; and withdraw consent. A request may be sent to the operator's address. Submission and identity-verification details are available by telephone at +7 (8442) 49-81-00 or through the contact form.
Processing may be automated or manual and may include collection, recording, organisation, accumulation, storage, correction, use, restriction, and destruction. The operator does not publish or distribute request data. Access is limited to authorised staff and service providers involved in operating the site and contacting the user, subject to a lawful basis and confidentiality obligations. Disclosure to public authorities is permitted where required by law.
The operator uses organisational and technical safeguards against unauthorised access, alteration, disclosure, and loss. Website forms are intended only for initial contact: do not submit diagnoses, test results, scans, or other health information through them. Such information should be provided through a secure channel agreed with the clinic or during an appointment.
Important
Policy revision date: 2 September 2026. For processing questions or consent-withdrawal instructions, call +7 (8442) 49-81-00 or send a request to the operator's address.